Customer reviews for Serta Jubilance

Serta Jubilance

The Jubilance bed combines two layers of our breakthrough Cool Action Gel Memory Foam with a layer of our premium KoolComfort™ Memory Foam for a soft and luxurious feel. Our Continuous Comfort™ sleep surface design keeps the cradling and cooling comfort of these foams closer to your body, so you can relax comfortably and get a more restful night’s sleep. Plus, our Duet™ Coil Individually Wrapped Coil-in Coil System responds to each sleeper individually to provide the essential support needed for correct postural alignment. Finally, our exclusive and discreetly hidden Secret Grip™ Handles allow for easy rotation and movement of the mattress as needed. Availability varies by retailer; see store for details.
Overall rating:
2.333 / 5
2.3
 / 
5
(3 reviews) 3
Open Ratings Snapshot
Rating breakdown 3 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
2
1 out of 3(33%)customers recommend this product.
Customer reviews for Jubilance
Review 1 for Jubilance
Overall rating 
1 / 5
1 / 5

Way too hard

PostedJanuary 27, 2014
Customer avatar
sally1234
Location:South Carolina
Age:55 to 64
Gender:Female
Length of ownership:1 month
What room is the mattress for?Master MasterBedroom
Comfort 
1 / 5
1 / 5
Quality 
4 / 5
4 / 5
Price 
3 / 5
3 / 5
I was so looking forward to a new mattress and we did a lot of research before purchasing. In fairness, I will say that my husband likes this mattress but it is SO hard with absolutely no give, that I wake up every morning feeling stiff and sore. I am out of bed by 5:30AM because I just can't stay in it any longer. If it were up to me, I would return it but he seems to be satisfied so I will just hope that there is a "break-in" period-we have only had it for a month.
No, I do not recommend this product.
Response from SertaBy Customer ServiceJanuary 30, 2014
We appreciate you sharing your experience with us. We've found that every person has unique comfort needs and can interpret degrees of firmness differently, as proven by your husband's overall satisfaction with the mattress. Given that you feel the value and quality were higher than the comfort, and since your husband is happy with the mattress, we would very much appreciate it if you'd consider making your review a 2 star instead of 1 star. Also, you do have a 120-day in-home trial with this product, which is why we suggest speaking with your husband about compromising and switching to a split king with two twin XL mattresses, so you can both find something that meets each of your comfort needs. Good luck!
+1point
2of 3voted this as helpful.
Review 2 for Jubilance
Overall rating 
1 / 5
1 / 5

Do Not Recommend this mattress

PostedAugust 12, 2013
Customer avatar
Voithian711
Location:West Monroe, LA, USA
Age:55 to 64
Gender:Male
Length of ownership:1 year or longer
What room is the mattress for?Master MasterBedroom
Comfort 
2 / 5
2 / 5
Quality 
1 / 5
1 / 5
Price 
2 / 5
2 / 5
Mattress developed "holes" where we lay. We are not overweight. You can't flip the mattress and turning just moves them to the other side. Very disappointed in what we paid for a mattress that does not hold up and is uncomfortable as you "sink" in the holes.
No, I do not recommend this product.
Response from SertaBy SertaCustomer ServiceAugust 14, 2013
Thanks for taking the time to share your review. We have some questions we'd like to ask you about your experience with this Serta mattress model, including finding out if you had contacted your store of purchase to inspect the mattress to see what may be causing the issue (normal wear versus a possible product defect). We will send an email to the address provided when you submitted your review.
+1point
4of 7voted this as helpful.
Review 3 for Jubilance
Overall rating 
5 / 5
5 / 5

GREAT FEATURES, VERY SUPPORTIVE

PostedDecember 11, 2012
Customer avatar
bob12
Location:Orlando, FL, USA
Age:25 to 34
Gender:Male
Length of ownership:1 month
What room is the mattress for?Master MasterBedroom
Comfort 
5 / 5
5 / 5
Quality 
5 / 5
5 / 5
Price 
5 / 5
5 / 5
AMAZING BED,GOOD QUALITY BED, PRICE IS REASONABLE ,SLEEPS COOL , NO ISSUES WITH ANY OF THE FEATURES, FINALLY I CAN GET A GOOD NIGHT SLEEP
Yes, I recommend this product.
+6points
7of 8voted this as helpful.